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  • Dispatching: Help Request Form
    Answer: The help request form is generally used by 3rd parties to seek help for others in a different location. If you need help or at ...
  • Administration, Portal: How do I access the PubSafe portal?
    Answer: A user must have at least the Base version of the PubSafe app to log in. Users with the free version cannot log in. Features ...
  • Administration, Portal: How does the Contact Manager work?
    Answer: CM stands for contact manager. CMs are used by all major corporations to manage and organize customer and vendor information. A CRM (customer resource manager) ...
  • Dispatching: What is the process for dispatching a mission to a responder?
    Answer: A mission is a request for routine or non-life-threatening assistance or help in an emergency. A mission might be a simple wellness check or it ...
  • Mobile App: How do I find and share my location?
    Answer: Select your icon on the map. It is the one that is always black regardless of you being in a responder or citizen role. Other ...
  • Mobile App: How does an SOS emergency work?
    Answer: SOS should only be used for life and death emergencies. Using the SOS falsely is likely a crime as emergency responders may, or may not, ...
  • Permissions, Privacy & Security: Where can I get training?
    Answer: The app is not that complicated after about 15 minutes of clicking around. You can post test content but be aware that help and emergency ...
  • Administration, Portal: How do I integrate with PubSafe?
    Answer: PubSafe is open to sharing information provided the PubSafe privacy, location, and data use policy is maintained. To connect to PubSafe data an organization must ...
  • Communication, Alerts, Teams & Organizations: How does the Active Shooter alert work?
    Answer: Active shooter alerts are to designed to very quickly alert users in the immediate area of an active mass casualty event, primarily a shooter or ...
  • Mobile App: What is the tracking interval?
    Answer: This is the frequency at which your location is logged. (This data is never sold or used for commercial purposes) For more details on all tracking ...

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