FAQ Glossary

Citizen
The default role in the PubSafe app.
Data Transmission
In order for the PubSafe mobile app to work, the phone must be connected to a cellular network with a data service. Almost all normal civilian communication is subject to this limitation. Governments know how important cellular communication is during an emergency so it is a priority to get it restored.
Emergency Request
A life and death situation or where substantial property loss may be realized. An emergency request should be for the most time-sensitive issues.
Event (Org)
Organization events are events specific to an organization. An org event might be a training exercise or a local search and rescue operation. Org events are not seen or shared with other organizations.
Event (public)
An event is a significant and recognized situation such as a hurricane, flood, wildfire, or mass casualty event. Events are generally in the national and international news.
Government ID
This field is to enable government organizations to validate users before dispatching or when joining an organization. It is not displayed on the mobile map, only in the portal to all organizations.
Help Request
A non-life-threatening request for assistance. The definition can change based on the quantity and severity of global help requests and emergency assistance requests during a disaster. A priority help request may be downgraded to a lower priority during a major disaster with a large number of emergency requests.
Locations
Locations are temporary points of interest such as shelters, rally points, incident command centers, airfields, staging areas, logistics depots, relief depots, etc. Locations can also be retail stores that want to post updates during disasters to keep the local community informed.
Mission
A mission is a request for assistance from any source. It is a military term to instill the mindset of the importance to help others. A help request is dispatched to responders as a mission. A responder can only accept one mission at a time and must be in Mission Ready status.
My Location Map Filter
The My Location map filter is used to show or hide your location icon. Your location icon is always black and on top of other icons. To select an icon below your icon, you may need to hide it temporarily. This does not hide it from other users, it just enables you to select items below your icon easily.