A wellness check is initiated like a help request using a web form. A wellness check will be treated like a help request but with a low priority in most cases. Wellness checks enable a person, not on site, to initiate a dispatch. Because the person making the request cannot be verified or the location validated, wellness checks are more likely to take a long time to complete and can only be submitted using a web form.
If someone needs help, they request it using the PubSafe mobile app so their location information is included.