H

  • How is the PubSafe portal free?
    As a public benefit corporation, we are not driven by making money for shareholders. This enables us to focus on features and functionality for the ...
  • How do I offer Help or Emergency Requests on my website?
    Every organization gets a custom URL specific to use on their website and social media. This is generated when an organization is created and can ...
  • How is a Wellness Check done?
    A wellness check is initiated like a help request using a web form. A wellness check will be treated like a help request but with ...
  • How do I use the PubSafe mobile app?
    The mobile app is easy to use but quite robust. After launching the app: Select from the 4 menu options along the bottom based on your intended ...
  • How can NGOs use the PubSafe platform?
    The PubSafe portal was purpose-built around volunteer organizations like the Cajun Navy and Team Rubicon. There are specific tools in the app that facilitate SAR, ...
  • How do I hide my phone number?
    To hide your phone number when your icon is clicked on the map, click the phone icon on your info window. Your icon is always ...
  • How do you message a users, a team or an organization?
    One user can call or text another user if contact information is visible. A user who is not part of a team or organization cannot ...
  • How do I find users, search or filter map contents?
    Click the map icon in the lower right corner. Select Map Filter Select or search for contents ...
  • How can I record volunteer hours?
    PubSafe can be used to create a record of volunteer hours with a higher degree of fraud protection and verification. Volunteer hours can log your ...
  • How do teams work?
    Teams are a grouping of users that want to share and communicate within the team. Teams can be used for families, impromptu search parties, or ...
  • How do I show map labels?
    Click the map icon on the lower right corner. Select User Label. ...
  • Help Request Form - Request Details
    Provide as much information as possible to assist Responders to be safe and efficient.  Examples: Number, ages, and health of people and animals Location inside Names of people Cell phone ...
  • Help Request Form
    The help request form is generally used by 3rd parties to seek help for others in a different location. If you need help or at ...
  • How do I access the PubSafe portal?
    A user must have at least the Base version of the PubSafe app to log in. Users with the free version cannot log in. Features ...
  • How does the CRM work?
    CRM stands for customer resource management. CRMs are used by all major corporations to manage and organize customer and vendor information. Popular CRMs include Salesforce ...
  • How do I find and share my location?
    Select your icon on the map. It is the one that is always black regardless of you being in a responder or citizen role. Other ...
  • How does an SOS emergency work?
    SOS should only be used for life and death emergencies. Using the SOS falsely is likely a crime as emergency responders may, or may not, ...
  • How do I integrate with PubSafe?
    PubSafe is open to sharing information provided the PubSafe privacy, location, and data use policy is maintained. To connect to PubSafe data an organization must ...
  • How does the Active Shooter alert work?
    Active shooter alerts are to designed to very quickly alert users in the immediate area of an active mass casualty event, primarily a shooter or ...
  • Help Request Window Explained
          ...
  • Help Request Window
    test     ...
  • How do events work?
    Events are a way to group data based on specific events like a hurricane, flood, tsunami, etc. By selecting an event, a member is letting ...
  • How do events work?
    Events are a way to group data based on specific events like a hurricane, flood, tsunami, etc. By selecting an event, a member is letting ...