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  • Dispatching: How do I offer Help or Emergency Requests on my website?
    Answer: Every organization gets a custom URL specific to use on their website and social media. This is generated when an organization is created and can ...
  • Dispatching: How is a Wellness Check done?
    Answer: A wellness check is initiated like a help request using a web form. A wellness check will be treated like a help request but with ...
  • Mobile App: How do I use the PubSafe mobile app?
    Answer: The mobile app is easy to use but quite robust. If you need assistance creating an org and logging in for the first time - Go ...
  • Mobile App: What is the difference between a Citizen and a Responder?
    Answer: By default, all app users start at Citizens. Citizens are users which are not signaling that they are ready or able to assist others during ...
  • Map: What do the different icons and menus provide?
    Answer: Base Map My Status - Share your last know location and plans for family, responders, and others to monitor if you lose communication. Help (routine) - Request ...
  • Dispatching: Help Request Form - Request Details
    Answer: Provide as much information as possible to assist Responders to be safe and efficient.  Examples: Number, ages, and health of people and animals Location inside Names of people Cell phone ...
  • Dispatching: Help Request Form
    Answer: The help request form is generally used by 3rd parties to seek help for others in a different location. If you need help or at ...
  • Dispatching: What is the process for dispatching a mission to a responder?
    Answer: A mission is a request for routine or non-life-threatening assistance or help in an emergency. A mission might be a simple wellness check or it ...
  • Mobile App: How does an SOS emergency work?
    Answer: SOS should only be used for life and death emergencies. Using the SOS falsely is likely a crime as emergency responders may, or may not, ...
  • Permissions, Privacy & Security: Where can I get training?
    Answer: The app is not that complicated after about 15 minutes of clicking around. You can post test content but be aware that help and emergency ...

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