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  • Dispatching: How is a Wellness Check done?
    Answer: A wellness check is initiated like a help request using a web form. A wellness check will be treated like a help request but with ...
  • Communication, Alerts, Teams & Organizations: How can NGOs use the PubSafe platform?
    Answer: The PubSafe portal was purpose-built around volunteer organizations like the Cajun Navy and Team Rubicon. There are specific tools in the app that facilitate SAR, ...
  • Communication, Alerts, Teams & Organizations: What happens if there is no cellular or data service?
    Answer: The PubSafe app requires a cellular connection with a data service to work.  Since almost all citizen communication is cellular dependent, cell service is a top ...
  • Map: What do the different icons and menus provide?
    Answer: Base Map My Status - Share your last know location and plans for family, responders, and others to monitor if you lose communication. Help (routine) - Request ...
  • Permissions, Privacy & Security: How can I record volunteer hours?
    Answer: PubSafe can be used to create a record of volunteer hours with a higher degree of fraud protection and verification. Volunteer hours can log your ...
  • Dispatching: Help Request Form - Request Details
    Answer: Provide as much information as possible to assist Responders to be safe and efficient.  Examples: Number, ages, and health of people and animals Location inside Names of people Cell phone ...
  • Dispatching: Help Request Form
    Answer: The help request form is generally used by 3rd parties to seek help for others in a different location. If you need help or at ...
  • Dispatching: What is the process for dispatching a mission to a responder?
    Answer: A mission is a request for routine or non-life-threatening assistance or help in an emergency. A mission might be a simple wellness check or it ...
  • Mobile App: How do I find and share my location?
    Answer: Select your icon on the map. It is the one that is always black regardless of you being in a responder or citizen role. Other ...
  • Administration, Portal: How do I integrate with PubSafe?
    Answer: PubSafe is open to sharing information provided the PubSafe privacy, location, and data use policy is maintained. To connect to PubSafe data an organization must ...

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