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  • Communication, Alerts, Teams & Organizations: What happens if there is no cellular or data service?
    Answer: The PubSafe app requires a cellular connection with a data service to work.  Since almost all citizen communication is cellular dependent, cell service is a top ...
  • Mobile App: What is the difference between a Citizen and a Responder?
    Answer: By default, all app users start at Citizens. Citizens are users which are not signaling that they are ready or able to assist others during ...
  • Communication, Alerts, Teams & Organizations: How do you message a users, a team or an organization?
    Answer: One user can call or text another user if contact information is visible. A user who is not part of a team or organization cannot ...
  • Map: How do I find users, search or filter map contents?
    Answer: Click the map icon in the lower right corner. Select Map Filter Select or search for contents ...
  • Map: What do the different icons and menus provide?
    Answer: Base Map My Status - Share your last know location and plans for family, responders, and others to monitor if you lose communication. Help (routine) - Request ...
  • Permissions, Privacy & Security: How can I record volunteer hours?
    Answer: PubSafe can be used to create a record of volunteer hours with a higher degree of fraud protection and verification. Volunteer hours can log your ...
  • Permissions, Privacy & Security: Team Visibility
    Answer: There are three team visibility and privacy options.  Public - visible to all users Team Only - Members can only be seen by other members Invisible - Team ...
  • Communication, Alerts, Teams & Organizations: How do teams work?
    Answer: Teams are a grouping of users that want to share and communicate within the team. Teams can be used for families, impromptu search parties, or ...
  • Map: How do I show map labels?
    Answer: Click the map icon on the lower right corner. Select User Label. ...
  • Dispatching: Help Request Form - Request Details
    Answer: Provide as much information as possible to assist Responders to be safe and efficient.  Examples: Number, ages, and health of people and animals Location inside Names of people Cell phone ...

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