Dispatching: Help Request Form Answer:
The help request form is generally used by 3rd parties to seek help for others in a different location. If you need help or at ...
Administration, Portal: How do I access the PubSafe portal? Answer:
A user must have at least the Base version of the PubSafe app to log in. Users with the free version can log in to ...
Dispatching: How is a Wellness Check done? Answer:
A wellness check is initiated like a help request using a web form. A wellness check will be treated like a help request but with ...
Permissions, Privacy & Security: Unable to Login or Create Account Answer:
If you are unable to login, there may be several reasons.
Check the internet connection. If using Wi-Fi only, be sure the firewall is not blocking ...
Mobile App: How does an SOS emergency work? Answer:
SOS should only be used for life and death emergencies. Using the SOS falsely is likely a crime as emergency responders may, or may not, ...
Permissions, Privacy & Security: Unable to Login or Create Account Answer:
If you are unable to login, there may be several reasons.
Check the internet connection. If using Wi-Fi only, be sure the firewall is not blocking ...
Permissions, Privacy & Security: What does the "Visibility" menu options mean? Answer:
The visibility menu controls who can see you on the map. In order to interact with other users who are not part of your team ...
Administration, Portal: How does the Contact Manager work? Answer:
CM stands for contact manager. CMs are used by all major corporations to manage and organize customer and vendor information. A CRM (customer resource manager) ...
Communication, Alerts, Teams & Organizations: What happens if there is no cellular or data service? Answer:
The PubSafe app requires a cellular connection with a data service to work.
Since almost all citizen communication is cellular dependent, cell service is a top ...
Mobile App: How do I find and share my location? Answer:
Select your icon on the map. It is the one that is always black regardless of you being in a responder or citizen role. Other ...